When I called yesterday around 4:30PM they were swamped and understaffed, I was asked to call back later. OK, I get that, only one person and people lined up checking in. So I called back this morning and at first the lady (Tiffany) was having trouble finding the block of rooms, even asked "are they under one person's name" I said "maybe Norm Kern but we were told to ask for Fly By week group", and she suddenly found it, not sure what was the key or issue. She was asking if other people are arriving earlier, I said probably (but what does that matter).
Then she asks for my name, tells me they don't need a card because we pay when we get there, also didn't give me a confirmation number. Then she says "oh what kind of room do you want, king or double?" I told her double, she says OK I've got you on the list.
Have to say that doesn't quite give me a warm fuzzy feeling that all is well and I've got a guaranteed reservation. I may call back in a few days to confirm that, and ask for a confirmation number.
I want to emphasize, this is not a knock on Norm, or the choice of hotel, just my musings about their staff and odd things with making a reservation.
PS I also was looking online yesterday directly thru hotel site, after I was asked to call back. I did see some rooms available for Thu-Sun, at a good rate with AAA discount (same or couple $ less than our rate).
